Support

Email hello@genomatch.app. A person reads every message and replies within two working days.

GenoMatch Ltd (RC 9236521), Lagos, Nigeria.

Report someone

Open their profile or your chat with them, tap the menu, and choose Report. Blocking takes effect immediately and they are not told. Every report is reviewed by a person.

Delete your account

Profile tab, scroll down, Delete account. It is permanent and immediate.

Full details

Reset your password

Tap Forgot password on the sign-in screen. The link in the email opens a page where you can set a new one.

Change your genotype

Profile tab, then edit your genotype. If your city is locked after verification, email us and we will unlock it.

Something looks wrong in a compatibility result

Tell us the two genotypes and what you saw. GenoMatch shows educational information only and is not a substitute for a lab test or a genetic counsellor, but we do want to know about mistakes.

Urgent safety concerns

If you believe someone is in immediate danger, contact your local emergency services first. Then email us with the member's profile name so we can act on the account.